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At CouchCare we are committed to creating the best products possible and meeting the highest standards of customer service. We offer a 30-day guarantee that offers free replacement options for products that arrive damaged, defective, or not what you ordered. Simply email our support team and we'll be happy to issue a replacement or refund for the affected item, ensuring your satisfaction with your purchase. Please choose carefully as we do not offer refunds due to customer mis-measurement or change of mind. These items may be exchanged (at buyer's shipping expense).
Customers love CouchCare for our quality product and fantastic customer service.
At CouchCare, we take that extra step in designing, sourcing and manufacturing our products to meet the highest expectations for quality and functionality. We are dedicated to exceeding your expectations, not only to retain your loyalty as a customer but also through innovative processes and practices that will allow us to continue meeting the ever-changing needs of our customers.
Depending on the dimensions of your lounge chair, our 180 x 280cm Couch Protector may be suitable. Please refer to our size guide.
While leather is more slippery than fabric, our Couch Protectors are designed to cover your couch to the ground - they should not slip off altogether.
Our Couch Protectors are water resistant, but not waterproof. We do sell a premium waterproof underlay for $39 (only available after purchase).
Unfortunately, our Couch Protectors are not designed to prevent persistent scratchers.
With enough scratching, your pet may be able to move it out of place, pull threads, or get through the fabric of the Couch Protector.
Yes, however we recommend removing your Couch Protector while you adjust the recliner to the desired position. This will avoid your Couch Protector slipping down while the recliner is moving.
These things happen! Please email us immediately with the subject line CHANGE and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change after the order is placed so please select your items carefully. Please note we do not offer cancellations or refunds for change of mind.
Oops, is your order not being sent to the right address? Please send us the new details ASAP and provided your order has not shipped yet, we can change this over for you.
If your order has been placed you will receive a confirmation email to the email address you entered at checkout. Please check your spam folder!
Sometimes we ship out different items in your order separately so that they reach you sooner. If you haven't received tracking for part of your order, please contact our team and we will be happy to help.