



30-Day Satisfaction Guarantee
At CouchCare, we are committed to creating the best products possible and meeting the highest standards of customer service. We offer a 30-day guarantee that provides free replacement options for products that arrive damaged, defective or not what you ordered. Simply email our support team and we'll be happy to issue a replacement or refund for the affected item, ensuring your satisfaction with your purchase. Please choose carefully as we do not offer refunds due to customer mis-measurement or change of mind. These items may be exchanged (at buyer's shipping expense).
Frequently Asked Questions
I need to change my order!
I need to change my order!
These things happen! Please email us immediately with the subject line CHANGE and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully. Please note we do not offer cancellations or refunds for change of mind.
Can I change my shipping address?
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Please send us the new details ASAP and provided your order has not shipped yet, we can change this for you.
I've placed an order, but I haven't received a confirmation email. Has my order gone through?
I've placed an order, but I haven't received a confirmation email. Has my order gone through?
If your order has been placed you will receive a confirmation email to the email address you entered at checkout. Please check your spam folder!
Only part of my order arrived, help!
Only part of my order arrived, help!
Sometimes we ship out different items in your order separately so that they reach you sooner. If you haven't received tracking for part of your order, please contact our team and we will be happy to help.